got questions?

Got questions?

Tours and travel information

For my tour, what are the pick-up locations / Where will you to pick me up?

You will be picked up at the door of your hotel/hostel. On our website, we have a list of pick-up and drop-off points. However, if your accommodation is different from the ones on the list, we can also pick you up from there. This information will be gathered after your purchase. Remember you can always call our toll-free number to confirm booking details or change your pick-up location.

**Not all the tours have the pickup/ drop off service. It that case we will give you the meeting point. We will give you the information in detail.

How many days in advance do I have to book in order to guarantee my tour?

We highly recommend you plan an itinerary and book your tours in advance in order to guarantee availability, especially during the high seasons. Remember that you can always make changes to your itinerary. To make changes we recommend at least 2 days’ notice to avoid unavailability.

What should I do if I need to change my travel date and/or pick-up location?

You just need to call our toll-free number 01 800 00 WAYAK (If calling from Mexico) and inform us at least 24 hours before your departure. If you are making changes to your itinerary, we recommend at least 2 days notice to avoid unavailability.
Or send an email to

Can you help me plan my itinerary?

Yes, we will be glad to help you plan your itinerary! Just email us at We can give you travel tips and information to help you organize the perfect trip.

Is it possible to travel to a different destination from the ones listed on website?

Yes, it is possible to make a special trip designed for you, but we need a minimum number of five passengers in order to do this it. If you want to arrange your own private trip please send us your request by email to.

Ask for our Taylor made services.

What is included on my tour?

WAYAK TOURS include safe transportation, a professional guide. Depending on the tour, we include extra activities, such as boat rides in the Xochimilco Tour or entrance tickets in the Lucha Libre tour. Entrances fees for museums and archeological sites are not included.

Please check the details in every tour section or you can ask by email:

What about the guides?

Every guide is certified by SECTUR (The Government´s Tourism Board). This guarantees their knowledge and professional service, plus they are all young, energetic people who provide interesting and original tours.

**We can have tour guides in different languages.

Where do the tours depart from?

All of our tours depart from Hostel Mundo Joven Catedral (just beside the Metropolitan Cathedral, República de Guatemala #4; Mexico City). Inside the Hostel Mundo Joven Cathedral we have an information and sales booth. We can also pick you up at other hotels or hostels, just contact us by email, to book and give us the necessary pick-up point information.

What are the COMBO tours?

The COMBO tours are special offers so you can purchase 2 tours with a better price.

Important to know:

  • All the tours are full day tours (Each tour is one day) It´s not a combine tour.
  • You will receive a confirmation e-mail giving you the options to pick the dates that fits best with your itinerary.
  • All entrance fees, transportation and bilingual guide included in the price.
  • Pick-up and drop-off at your hotel

What should I bring?

It depends on what kind of journey you are planning. Most international airlines limit you to 20kg of luggage. Pack comfortable clothing and shoes. Bring summer clothes but don’t forget to pack a jacket or warmer clothing especially if you are traveling during winter. We have enough room to carry your entire luggage but remember that it is easier for you if you travel light. We recommend that you take:

  • A backpack and daypack (to help you travel light)
  • A credit card (Visa or Master Card. American Express is not accepted everywhere)
  • Don’t forget your camera and a fun attitude!

Do I need a travel visa?

All travelers will receive a tourist FMT visa upon arrival, which will be asked for when leaving the country so do keep it safe!. There are some countries that don’t require a visa to enter to Mexico, in which case you will only need a valid passport and a migratory form that you will fill during your flight or upon your arrival in Mexico.

Countries that don´t need visa: Germany, Andorra, Argentina, Australia, Austria, Belgium, Canada, Czech Republic, Chile, Cyprus, South Korea, Costa Rica, Denmark, Slovenia, Slovakia, Spain, United States, Estonia, Finland, France, Greece, Hong Kong, Hungary, Ireland, Iceland, Israel, Italy, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Norway, New Zealand, Netherlands, Poland, Portugal, United Kingdom, San Marino, Singapore, Switzerland, Uruguay and Venezuela. If your country doesn´t appears in this list, click here

Does WAYAK have a minimum or maximum age limit?

No. We search for passionate people who want to enjoy Mexico in their own way and we offer a friendly service to everyone. No matter your age, you are more than welcome! We are a company that offers flexible and safe transport so do not hesitate in choosing us.

Is it safe and viable for me to travel alone in Mexico?

WAYAK was actually made for you! It is a safe option because we will transport you from door-to-door so you won't ever be alone when traveling, avoiding the prospect of you getting lost and being in crowded stations. You will also have the opportunity to meet new people from all over the world when travelling with us. You will have time to relax by yourself yet you will also have the chance to meet interesting people and have lots of fun!!

Travel tips and country information

For more information, tips and facts click here.
Mexico is a country of folklore: its history and great splendor captivates everyone eyes! His antecessors like Mayas, Toltec’s and other cultures enrich our country with architectonical temples, ceremonial centers, rituals and other infinite cultural beauties that makes us feel proud and invite you to live the experience!

To travel to our country you only need to assist at the consular representation of Mexico in your country in order to get a valid passport. Citizens from Canada and United States do not need visa to enter Mexico. In your arrival you will receive a tourist visa with duration of 90 days.

More information about visa and passports in this link:


Mexico´s weather is from moderated to hot. For that reason you can package comfortable and fresh clothes. Don’t forget to bring a cap, comfortable shoes and sun cream. In the evening the temperature lowers down, so bring a light jacket or a sweater. The rain season begins on July and finishes until September, take your precautions!

Turistic Season

You can visit Mexico during the whole year; however, the main touristic period includes June, July and August. The best season to visit the beach is in October with sunny evenings and a less number of mosquito´s. The Spring-Break starts the last period of February until April. The hurricanes season starts on July until September.

Health Prenvetion

Before the trip, we recommend you to get hold of an international medical insurance, as it is recommended any time you travel.
In Mexico, in any drugstore, you can purchase a wide variety of medicines without the need of a medical recipe, as for headache, stomachache, light infection and cold.
It important to remind you that Mexican food is delicious but sometimes depending on your habits indigestive. Do not abuse of spicy and oily food and bring with you basic medication for light infections and diarrhea. A useful tips is that you avoid eating on the street and raw food.

Electric Current

The electric current in our country is 110 volts. If you will use dryers or another equipment it´s probable that you´ll need an electrical adapter which you can purchase at the airport.

Tips and Bargaining

Mexico has a full variety of restaurants from all kind cuisine and budgets. Generally we leave tips from 10% to 15% depending on the quality and the service offered. Bargaining is a common practice in Markets and Mexican “tianguis” as method to negotiate the price. The common way to do it it´s asking: Is it the less or the lower? , “¿es lo menos?”, it becomes like a game between the buyer and the merchant in order to get the best bargain.


Mexican currency is the “peso mexicano”. Our country emits bills from $20, $50, $100, $200, $500 and $1000.
The most common money exchange is the American dollar, the one you can acquire at the main Banks: Banamex, BBVA, HSBC, and SCOTIABANK.
You can check the exchange rate at this link:

We hope this information is useful for your trip in Mexico with Wayak bus!
Any doubt or extra information, please do not hesitate to contact us:

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